THE WOLA EYEWEAR WARRANTY
The product(s) you have purchased are guaranteed to be new, genuine and 100% authentic.
We offer an exclusive 6-month to 24-month Local Supplier Warranty from the date of purchase against all manufacturers’ defects in material or workmanship. Manufacturers’ defects mean flaws or defects arising from the manufacturing process.
The warranty cover:
• Delamination and/or peeling of sun lens coating
• Bubbles or imperfections in lens coating
• Premature flaking or deterioration of frame coating
• Soldering defects of temple hinges and/or barrels
The warranty does not cover:
• Normal wear and tear (scratches or pit marks on sun lenses)
• Any damages caused by accident, abuse, neglect, shock, improper use or storage of product.
• Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc…)
• Damage caused by unauthorized modifications or repairs
• Loss of eyewear or part of components
• Prescription (Rx) lenses
All warranty claims are subject to a case-by-case evaluation.
To start your service request, please write us an email at customer@thewola.com and include the following information in your email:
• Your name
• Your contact no
• Your email address
• Proof of purchase
• Eyewear pictures
• Detail description of the problem
Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options.
Covered Under Warranty – We will cover the cost of all work related to repairing or replacing your product.
Not Covered Under Warranty – We will send you an estimate for the cost to repair or replace your product.
In the event of a product replacement, the warranty is valid only for the period remaining from the original warranty.
You may visit or post to our Service & Repair Centre at below address for your warranty claims:
• Address: D-07-09, BLOCK D, LEVEL 7 Plaza Mont Kiara, Mont Kiara, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur
• Operation Hours: 9.30am – 6.00 pm (Monday – Friday, excluding Public Holidays and weekends)
• Contact No.: 010-263 2833
All shipping and handling charges in connection with warranty service are the responsibility of the customer.
We offer an exclusive 6-month to 24-month Local Supplier Warranty from the date of purchase against all manufacturers’ defects in material or workmanship. Manufacturers’ defects mean flaws or defects arising from the manufacturing process.
The warranty cover:
• Delamination and/or peeling of sun lens coating
• Bubbles or imperfections in lens coating
• Premature flaking or deterioration of frame coating
• Soldering defects of temple hinges and/or barrels
The warranty does not cover:
• Normal wear and tear (scratches or pit marks on sun lenses)
• Any damages caused by accident, abuse, neglect, shock, improper use or storage of product.
• Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc…)
• Damage caused by unauthorized modifications or repairs
• Loss of eyewear or part of components
• Prescription (Rx) lenses
All warranty claims are subject to a case-by-case evaluation.
To start your service request, please write us an email at customer@thewola.com and include the following information in your email:
• Your name
• Your contact no
• Your email address
• Proof of purchase
• Eyewear pictures
• Detail description of the problem
Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options.
Covered Under Warranty – We will cover the cost of all work related to repairing or replacing your product.
Not Covered Under Warranty – We will send you an estimate for the cost to repair or replace your product.
In the event of a product replacement, the warranty is valid only for the period remaining from the original warranty.
You may visit or post to our Service & Repair Centre at below address for your warranty claims:
• Address: D-07-09, BLOCK D, LEVEL 7 Plaza Mont Kiara, Mont Kiara, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur
• Operation Hours: 9.30am – 6.00 pm (Monday – Friday, excluding Public Holidays and weekends)
• Contact No.: 010-263 2833
All shipping and handling charges in connection with warranty service are the responsibility of the customer.