WARRANTY & REPAIR
We offer Local Supplier Warranty for any watch purchases made at thewola.com. The warranty period begins from the date of order. Our warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself under normal condition of use.
All watches are with 12 to 24 months product warranty unless stated otherwise. Please refer to the warranty card which will be delivered with your ordered product(s).
You are required to present the warranty card along with invoices for any repairs and watch care services at our authorised service & repair centre.
The warranty does not cover:
- Normal wear and tear to the case, strap or bracelet, and crown.
- Defect arising from damage caused by accident, mishandling, incorrect or abusive use (knocks/crush/moisture in the case of non-water resistant models).
- Esthetical changes for normal wear and tear due to aging such as but not limited to scratches, alteration of color on case/strap/bracelet, peeling of the plating and/or missing crystal.
- Broken crown, battery replacement, scratched or cracked case.
- Theft or loss of the complete timepiece or components.
All warranty claims are subject to a case-by-case evaluation.
To start your service request, please write us an email at firstname.lastname@example.org and include the following information in your email:
• Your name
• Your contact no
• Your email address
• Proof of purchase
• Watch pictures
• Detail description of the problem
Once we receive your request, we will contact you within 5 business days to confirm that your timepiece is covered under warranty or otherwise to provide you other repair/replacement options.
Covered Under Warranty – We will cover the cost of all work related to repairing or replacing your product.
Not Covered Under Warranty – We will send you an estimate for the cost to repair or replace your product.
In the event of a product replacement, the warranty is valid only for the period remaining from the original warranty.
All shipping and handling charges in connection with warranty service are the responsibility of the customer.
You may visit or post to our Service & Repair Centre at below address for your warranty claims:
• Address: D-07-09, BLOCK D, LEVEL 7 Plaza Mont Kiara, Mont Kiara, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur
• Operation Hours: 9.30am – 6.00 pm (Monday – Friday, excluding Public Holidays and weekends)
• Contact No.: 010-263 2833